CONDITIONS A

Apply to all Bookings covered by ATOL

1. RESERVING YOUR HOLIDAY

On receipt of your request and deposit we will confirm you booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

2. PRICE GUARANTEE

CHARTER FLIGHT ARRANGEMENTS: - The price shown on this confirmation invoice will not be subject to any surcharges. SCHEDULED FLIGHT ARRANGEMENTS:- As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed once full payments is received before due date of payment. The payment of a deposit guarantees your seat, not the price.
GOVERNMENT ACTION: - Our price Guarantee can not cover increases due to direct Government action e.g. the imposition of VAT or Passenger Levy.

3. MINOR CHANGES TO YOUR HOLIDAY

If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.

4. MAJOR CHANGES TO YOUR HOLIDAY

If before you depart we have to make any major change to your holiday arrangements e.g. change of departure time of more than 12 hours, change of airport(but excluding changes between airports in London region, aircraft type airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel you will be reimbursed all monies paid to us.

5. GROUP HOLIDAYS

Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

6. FLIGHTS

Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline.

7. INSURANCE

The Company strongly recommend that the Client takes out adequate insurance. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.

8. MAKING A BOOKING

The person making the booking becomes responsible to The Company for the payment of the total price of the arrangements for all passengers shown on the invoice.

9. DEPOSIT

No booking will be confirmed unless the required deposit has been received by The Company.

10. CHANGING YOUR ARRANGEMENTS

If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes and surcharges.

You will be informed of any such charges prior to ticket issue.

11. CANCELLATION

Should you or any member of your party be forced to cancel you holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment. of the cancellation charges. Cancellation charges are calculated from the date we receive the written notice of cancellation.

Amount of cancellation charge (shown as a % total holiday cost)

More Than 42 days . . . . . . . . . . . . . . . . . . . . . . . . .Deposit


29-42 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50%


15-28 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70%


8-14 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90%


1-7 days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100%


Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.

12. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavour to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.

13. LEGAL JURISDICTION

We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK the Court of England shall have sole jurisdiction.

CONDITIONS B

Apply to all bookings covered by an ATOL. Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid.

The Company act as agents only in transactions relating to flight, care hire, accommodation, package holidays etc. and book those facilities for you(the client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company are not liable for the Principals actions, failures or omissions.

No booking will be confirmed unless required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.

Bookings made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour.

All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

The Company will attempt to fulfil Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principal as o their correct course of actions. The Company strongly recommend that the Client takes out adequate insurance whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.